سياسة الاسترداد
Return & Refund Policy
1. Return Period
Customers may request a return within 14 days from the date of receiving the order.
Return requests submitted after 14 days will not be accepted.
2. Return Eligibility
To be eligible for a return, the product must:
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Be unused
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Be in its original condition
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Not be damaged
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Be returned in its original packaging
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The outer packaging/container must also be undamaged
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
We reserve the right to refuse returns for products that show signs of use, damage, alteration, or missing original packaging.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original payment method.
5. Return Shipping Costs
If the product is returned for personal reasons (for example: change of mind, wrong size ordered, or no defect in the product):
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The customer is responsible for all return shipping costs.
If the product is damaged, defective, or incorrect due to our error:
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We will cover the return shipping costs.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of:
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The product
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The packaging
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The shipping label
We will review the case and provide a replacement or refund if approved.